Shipping & Returns

FAQ

Shipping & Returns

Delivery


Products available shall generally be dispatched as quickly as possible. Indicatively delivery terms are as follows:

  • in Italy, within 3 working days of receipt by PM S.r.l. of full payment;

  • in EU countries other than Italy and in other countries, within 5 working days of receipt by PM S.r.l. of full payment.

Delivery shall be made from Monday to Friday during working hours, by specialized courier in specific packaging/packing prepared by PM S.r.l.. Delivery is made to the addressee specified by the Customer. The above delivery terms refer to Products present in the warehouses and must be intended as non-binding for PM S.r.l.. PM S.r.l. may therefore subsequently confirm or alter said terms, according to their requirements. Products are delivered suitably packaged and/or packed by courier chosen by PM S.r.l.. Products are delivered to the addressee address specified by the Customer upon submission of the purchase order.

Upon receipt of the Products, the addressee must ensure that the Products comply in quantity and description to those ordered. This is without prejudice to the fact that should the Products delivered differ from those ordered, the Customer may exercise his right to withdraw.

Clients are asked to inspect the box carefully before signing for the delivery. If for any reason, the box looks tampered with, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, contact the courier.

If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the PM S.r.l. commercial agreement, the package may risk being sent back to Italy.

Free Return

You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps.

  • We cannot substitute the items but only REFUND them, If you need substitutions please make a return and then please place a NEW order on the website

  • Our return policy only allows a refund of the returned items

  • You can make a single return request for each order

  • The shipment costs for the return will be on our charge only if the return is carried out in accordance with the following procedure

  • We will not accept returns sent by different process and different couriers

How to make a free return (registered user)

You can manage your return request yourself directly from your ACCOUNT once you have logged on.

If you have forgotten your login details you can request a new password using the recover password.

Follow the next steps to carry out your return:

  • LOGIN and ACCESS your ACCOUNT, go to the section MY RETURNS and click on the button “RETURN” next to the order number for which you are requesting a return.

  • Select the articles that you wish to return and choose one of the suggested reasons from the drop down menu.

  • At this stage you will get two emails:

The first email comes immediately after your return request and contains only the code created by your return request (RMA Request) Print it and put it inside your package.

The second email, normally comes a few minutes later and contains the link to download the pre-payed return shipping label; two copies of this should be printed. One label should be put on the outside of the package. The second should be signed by the courier and kept as proof of return shipping.

Next download the shipping label which is also in the section MY RETURNS. Simply select the order number for your requested return and find a link to download it under the heading SHIPPING LABEL.

  • Instructions for preparing your package:

-Verify that products are in the same condition as they were when delivered (including the original packaging and any labels), put them in the shipping box or in a similar sturdy one.

-Make sure that you put the printed RMA code for your requested return inside the package (the one from the first email).

-Put the shipping label (downloadable from the second email you received) on the outside of the package, making sure you completely cover any pre existing labels.

-Organize collection on the website “My DHL+” by connecting to the following link https://mydhl.express.dhl. Choose the country from where you ordered the goods and click under the heading “REQUEST COLLECTION”.
On the same page, under the box, to request a consignment note, click NO. Next a dropdown menu will open for you to select the heading ‘I wish to arrange a DHL tracking number’, click PROCEED. At this point put in the WAYBILL number of the consignment note, which is under the first barcode on the inside of the shipping label. It is a 10 figure adhesive code with no spaces in between the numbers. In the next steps you can choose the date and time of the collection. Have the courier sign the second copy of the shipment label and keep it as proof of package collection.

  • Once the goods have been deemed fit for return (as specified under General Contract Conditions), you will receive a refund for the cost of the articles.

How to make a free return (non registered user - guest)

To carry out a return as a non-registered user (without an account) open the following page RMA - Guest.

Follow the next steps to carry out your return:

  • Fill in the form with your order details: number, name, postal address and postcode.

  • Select the articles that you wish to return and choose one of the suggested reasons from the drop down menu.

  • At this stage you will get two emails:

The first email comes immediately after your return request and contains only the code created by your return request (RMA Request) Print it and put it inside your package.

The second email, normally comes a few minutes later and contains the link to download the pre-payed return shipping label; two copies of this should be printed. One label should be put on the outside of the package. The second should be signed by the courier and kept as proof of return shipping.

  • Instructions for preparing your package:

-Verify that products are in the same condition as they were when delivered (including the original packaging and any labels), put them in the shipping box or in a similar sturdy one.

-Make sure that you put the printed RMA code for your requested return inside the package (the one from the first email)

-Put the shipping label (downloadable from the second email you received) on the outside of the package, making sure you completely cover any pre existing labels.

-Organize collection on the website “My DHL+” by connecting to the following link https://mydhl.express.dhl. Choose the country from where you ordered the goods and click under the heading “REQUEST COLLECTION”.

On the same page, under the box, to request a consignment note, click NO. Next a dropdown menu will open for you to select the heading ‘I wish to arrange a DHL tracking number’, click PROCEED. At this point put in the WAYBILL number of the consignment note, which is under the first barcode on the inside of the shipping label. It is a 10 figure adhesive code with no spaces in between the numbers. In the next steps you can choose the date and time of the collection.Have the courier sign the second copy of the shipment label and keep it as proof of package collection.

  • Once the goods have been deemed fit for return (as specified under General Contract Conditions), you will receive a refund for the cost of the articles.