• home|
  • Terms and conditions

Terms and conditions

General conditions

The sale of products listed in the virtual catalogues available from the website www.philippemodel.com ("Web site") is regulated by the following General Conditions of Sale. These Conditions have been drawn up in accordance with legislation governing contracts drawn up outside physical stores. Users of the web site accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, PM S.r.l. reserves the right to ask the Users to refrain from using the web site. The access and the use of the web site are for personal use only. The web site is owned by PM S.r.l.. At any time PM S.r.l. can modify the contents of this site, including the commercial terms expressed therein, without giving any notice. PM S.r.l. declines all liability regarding the possibility that, due to a particular configuration of the computer used by the customer or a malfunction, the colors of the products displayed on our site showing slight differences to the original ones. Sales agreements may be drawn up in any of the following languages: Italian, English.

Contracting parties

The sales agreement is intended as drawn up between:

PM S.r.l. with registered offices at Via Belluno, 6 - 35010 Vigonza (PD)  - Italia, tax code, VAT no. and registration with Companies House 4364240277  Customer: the physical person or legal entity who has placed an order through the website, which has been accepted by PM S.r.l. No other contractual conditions shall apply, even if not specifically refused by PM S.r.l..

Application of the general conditions of sale

Before making a purchase, the Customer is asked to read these General Conditions of Sale in full. The Customer is authorised to save them, copy them, download a copy of them and/or print them out. For any further information, the Customer may contact PM S.r.l. at the customer service e-mail address customerservice@philippemodel.com. As part of the formalities established for placing a purchase order, the Customer declares having viewed the formalities and that he accepts the General Conditions of Sale in full. The General Conditions of Sale may be amended by PM S.r.l. as required. Any amendments shall take effect at the time of their publication on the website. The Conditions current as of the time of purchase shall apply to each relevant sales agreement.

Description and characteristics of the service for the sale of the products

The service for the sale of the Products operating on the website entails the registration, access to choices, choice of Products, on-line transmission of the purchase order and, where accepted, the on-line acceptance of the purchase order.


Purchase and/or registration also entails giving consent to the processing of one's personal data. In the event of registration, the Customer must keep his password with utmost diligence. The Customer must undertake not to allow any third parties that he has not specifically authorized to do so to use the service. The Customer therefore accepts all liability for any such third party use and conduct on the internet. In the event of loss or theft of the Customer's password, the Customer shall have the right to enable the new password issue procedure available from the website. For deleting your account, please contact the Customer Service e-mail address.

Purchase order:

Each purchase order submitted to PM S.r.l. must clearly specify the Product code, its description, quantity and addressee name and address. The website order procedure gives the Customer the option of identifying and correcting any errors in data entry prior to sending the purchase order. Purchase orders sent by Customers constitute proposed contracts that are binding for the Customer. As confirmation of the receipt of order, PM S.r.l. shall send the Customer a summary e-mail to the e-mail address specified during registration. Said e-mail is for information only. It does not therefore constitute acceptance by PM S.r.l. of said order.

Purchase order acceptance and conclusion of the sales agreement:

PM S.r.l. reserves the right, at their own discretion, to accept or refuse purchase orders submitted by Customers. PM S.r.l., who undertake to process the Customer's order (or to inform of possible problems) in a timely manner and in any case within 7 days as from the day following the date on which the Customer submitted the order. It is agreed that order processing is subject to effective Product availability. Should the Product be unavailable and/or in the event that PM S.r.l. should refuse the order, PM S.r.l. shall inform the Customer of such in a timely manner, and reimburse him any amounts paid. In this case, the Customer shall have no right to any further indemnity or compensation. No orders shall be accepted where submitted by parties who are not legally of age.

Archiving of the sales agreement:The sales agreement shall be archived in the website. The Customer may access this at any time by following the viewing procedure provided by the website.

Product characteristics

Products are shown in the on-line catalogue in as realistic a manner as possible. The images are provided for general information only and may not be absolutely identical to the actual Product. The Products shown in the on-line catalogue may be purchased while stocks last, without prejudice to the right of PM S.r.l. to cease availability of any Products at any time and/or alter their characteristics. PM S.r.l. also reserves the right to update the on-line catalogue at any stage, altering the range or number of Products available.

Product prices and currency

The prices shown on the Website include VAT and are in the currency indicated each time on the Website itself. PM S.r.l. reserves the right to update prices at any time, even without prior notice. However, the price stated on the Website at the time the order is placed by the user will always be applicable.

Payment methods

The prices shown on the Website include VAT and are in the currency indicated each time on the Website itself. PM S.r.l. reserves the right to update prices at any time, even without prior notice. However, the price stated on the Website at the time the order is placed by the user will always be applicable. 

If one or more of the payment methods listed below cannot be used, possibly even in relation to a specific product, this will be clearly indicated on the site, at the start of the purchase process or, at the latest, before the user concludes the purchase and transmits the order. In any case, the unavailable payment method(s) shall not be selected by the user during the purchase process.

Payment by credit card

For credit card payments, all financial information, such as card number, expiry date, etc., is directly managed by the Shopify Payments Gateway, which guarantees safe online transactions. PM Srl is never aware of your credit card details and is therefore unable to store or retain them in any way. If the headquarters of your card issuer is in the EU, you may need to verify your payment due to a new requirement under the Second Payment Services Directive (PSD2). You will be redirected to a dedicated page where you can enter further information, or we may ask you to authorise payment using your mobile phone. Once you have completed this process, you will return to the Philippe Model website.


Once the Order has been placed, the Customer will be redirected to the PayPal website where they can make the payment through their account or by using a card, even a prepaid card, or any other method accepted by PayPal and in compliance with its conditions.

Apple Pay

If your device is compatible with this payment method, simply approve the payment via Touch ID or Face ID or by pressing the side button of your Apple Watch twice. The result of the operation will appear on the screen of the iPhone, iPad, Mac or Apple Watch being used. The payment will be made once the order is confirmed.

Product payment data will be processed directly by Apple Pay and will not be transmitted or shared with the Seller.


After entering your billing and shipping information, you can choose Klarna as your payment method.

This payment method allows you to make a purchase by charging your credit card in 3 instalments or to pay the full amount by bank transfer.

Product payment data will be processed directly by Klarna and will not be transmitted or shared with PM Srl. Payment with Klarna is only available for the following countries: Italy, Spain, France, Ireland, Greece, Holland.

More information on this payment method is available at the following link.

Shop Pay

Product payment data will be processed directly by Shop Pay and will not be transmitted or shared with the Seller.

The Seller will charge the total amount of the transaction when the Order is placed.


iDEAL is a secure, direct bank transfer payment method for Shopify Payments. When customers selects iDEAL as their payment method, they must log into their iDEAL account to verify the payment. Customers can only pay via iDEAL when they are in the Netherlands and pay in euros.

After selecting the method of payment via iDEAL, the user will see a box containing a list of the credit institutions participating in the service. The user can then select the institution through which he wishes to make the payment, and after selecting it, he will be redirected to a special page of his credit institution, where he will be asked to enter his bank details (account number and debit card number) and finalise the payment.

Don't forget to return to Philippe Model's site after you have made your payment. There your order will be completed and you will see your payment confirmation.


Customers can only pay via Bancontact when they are in Belgium and make their payment in euros.

With Bancontact, you will be redirected to the payment environment of your bank during the payment process. With Bancontact, the payment will be debited immediately.

To pay with Bancontact, proceed as follows from the point where you choose the payment method: Enter the name, card number and validity date. Click ‘Next’ to access the ‘Verify and send order’ page. After clicking on ‘Order and pay’, you will be redirected to the payment environment of your bank. Complete the payment here.

If payment is successful, you will be redirected to the Philippe Model website. Here your order will be completed and you will see the confirmation of your payment.

Right to withdrawal

Customers have the right to withdraw from this contract within 14 days from the date of receipt of goods. The Customer must carry out the return authorization request procedure specified here in the “Account” section. The return must be made according to our procedure and by DHL EXPRESS. The customer must return the purchased Items intact and complete (including the original packaging), no later than 14 days from receipt of the products purchased. Solely for the purpose of calculating expiry of the above mentioned 14 working days, the Products are intended as returned at the time at which they are delivered to the courier. The right to withdraw may be exercised for all Products purchased and may not be exercised only in relation to part of the goods ordered.

Return terms and conditions

  • Items cannot be worn, washed or altered in any way.

  • Each item must have all original tags, packaging and accessories received with the order. Shoes and accessories must be returned with their original boxes, which are considered integral parts of the products and cannot be damaged and/or altered in any way.

  • In the case of defective or incorrect merchandise, or if errors occur in the shipment process by PM S.r.l, the Client must follow the instructions above (Return). PM S.r.l. reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return and bearing the charges for the shipment and import fees.

  • All returned merchandise is subject to re-entry inspection and must respect the parameters listed in the return policy.

  • PM S.r.l. reserves the right to refuse returns that are unauthorized or not sent with DHL EXPRESS couriers without prior authorization from the customer service. Authorization shall be requested via email at the address of the customer service. 

 Returned items must be handed over to the courier ready packet in order to limit any possible damage to the merchandise. Upon verification of the integrity of the product (as stated in the General Terms and Conditions), the amount paid for the item (s) will be reimbursed. In all cases where withdrawal is not lawfully and validly applied by the Customer, PM S.r.l. shall return the Product to the Customer, at the Customer's own risk and expense; Customer must also address the organization for the return of the goods. Should the Products returned by damaged during transport for return to PM S.r.l., the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products, in order to allow the Customer, in turn, to inform the courier and claim his rights with regard the courier. At the same time, the Products damaged during transport shall be returned to the Customer, at the Customer's own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation, PM S.r.l. shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within fourteen days of the date on which PM S.r.l. became aware of the Customer's having exercised his right to withdraw. PM S.r.l. will not notify the receipt of delivery to its warehouse. Customers can check for successful delivery with the courier entrusted with the return shipment. The customer will receive an automatic email notification from our bank confirming the reimbursement of the payment by PM S.r.l. within the provided 14 days. PM S.r.l. is not responsible for the time required to reimburse the payment, which is fully regulated by the issuers of the credit cards used.