Returns & Exchanges
What is your return policy?
You can return any purchase within 14 days of delivery. During the Christmas period, you can return a purchase within 30 days of delivery. We remind you that we cannot accept returns of products that are incomplete, worn or damaged or whose tags have been removed.
How do I return a product?
To return a product, please proceed as follows:
1. The return request can be managed from the “Account” section by logging in, or if you are a guest by clicking here and entering your e-mail address and order number.
2. You will then receive the return confirmation by e-mail.
3. Print the return confirmation e-mail and place it inside the package.
4. Attach the prepaid return label you found inside the box to the package.
5. Organise a pickup by visiting “MyDHL+” at the following link https://mydhl.express.dhl
First select the country from which you wish to arrange the pickup, then the “Schedule a Pickup” tab. Finally enter the waybill number on the return label.
How do I ship the return?
If you are a registered customer, you can manage your return request from the "Account" section by logging in.
If you are a guest customer, click here and make your request to our Customer Service department
Returns are only free if you use the DHL pre-printed label that you will receive by e-mail after making the request. If you decide to use other couriers/labels, the shipping costs will be at your expense. Returns can only be sent from the country to which the product was delivered.
How and when do I get my refund?
After checking the quality of the product, the refund will be made to the same payment system used for the purchase, within 14 days of receiving the product. The actual time needed to view the refund also depends on the payment method used and the bank. You will receive a confirmation e-mail when the return has been completed successfully.
Can I exchange a product?
We do not offer an exchange service. Please return the product and place a new order.
Can I return a product to a boutique?
We do not accept online order returns at our boutiques.