How can I check the availability of an item?
On each product datasheet you will find all the size and colour combinations currently available.
How do I clean my sneakers?
We suggest taking good care of the product in order to preserve its characteristics, avoiding operations that could damage it.
Do not immerse it in water, keep it away from heat sources and do not expose it to direct light. We recommended using a soft, non-abrasive cloth for cleaning and limiting the use of substances containing alcohol.
Philippe Model shoes are handmade using genuine leather with different models and designs. For this reason, as indicated on the label inside the box, they cannot be put in the washing machine or immersed in water.
This could change the colour hues and ruin the leather materials.
We suggest using a damp cloth to clean the rubber outsoles and a comb to brush the leather. You can find a kit dedicated to caring for and protecting your sneakers on this site.
What should I do if the product is faulty or needs repairs?
If you have made your purchase on the philippemodel.com website or in the Philippe Model boutiques, please send us an e-mail with a request for assistance. For items not purchased on philippemodel.com, please refer to the boutique where the product was purchased.
Where are Philippe Model products made?
Our products are Made in Italy with high quality materials, design and craftsmanship.
How can I check the authenticity of the product?
We guarantee the authenticity of all products purchased on philippemodel.com, in official Philippe Model stores and from the authorised sales network. You can send us an e-mail to find out if a retailer is part of our certified sales network.
Is Philippe Model committed to a sustainable shopping culture?
The company has embarked on a journey of creating eco-sustainable products. The “Lyon” sneakers project sends us on a quest for materials that have a lower environmental impact and reduce waste.