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DELIVERY

Products available shall generally be dispatched as quickly as possible. Indicatively delivery terms are as follows:

  • in Italy, within 3 working days of receipt by  PM S.r.l. of full payment;
  • in EU countries other than Italy and in other countries, within 5 working days of receipt by PM S.r.l. of full payment.

Delivery shall be made from Monday to Friday during working hours, by specialized courier in specific packaging/packing prepared by PM S.r.l.. Delivery is made to the addressee specified by the Customer. The above delivery terms refer to Products present in the warehouses and must be intended as non-binding for PM S.r.l..  PM S.r.l. may therefore subsequently confirm or alter said terms, according to their requirements. Products are delivered suitably packaged and/or packed by courier chosen by  PM S.r.l.. Products are delivered to the addressee address specified by the Customer upon submission of the purchase order.

Upon receipt of the Products, the addressee must ensure that the Products comply in quantity and description to those ordered. This is without prejudice to the fact that should the Products delivered differ from those ordered, the Customer may exercise his right to withdraw.

Clients are asked to inspect the box carefully before signing for the delivery. If for any reason, the box looks tampered with, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, contact the courier.

If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the  PM S.r.l. commercial agreement, the package may risk being sent back to Italy.

 FREE RETURN

You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps.

  • We cannot substitute the items but only REFUND them, If you need substitutions please make a return and then please place a NEW order on the website
  • Our return policy only allows a refund of the returned items.
  • You can make a single return request for each order.
  • The shipment costs for the return will be on our charge only if the return is carried out in accordance with the following procedure.
  • We will not accept returns sent by different process and different couriers.

HOW TO MAKE A FREE RETURN

To request your return, login and go to ACCOUNT. If you forgot your password please make the “Remind Password” process.

RETURNS PROCEDURE

  • Go to MY RETURNS and click " REQUEST NEW RETURN " next to the order you want to return.
  • Select the items you want to return and complete the procedure.
  • After submitting your return request you will receive an automatic confirmation E-MAIL where you will find:
    1. A RETURN (RMA) CODE associated with your order.
    2. RMA packing slip to be printed in two copies to affix one inside and one outside the package.
  • The parcel you received contains also the DHL STICKERS WITH BARCODES. Attach one on the outside of the return parcel and hand the other ones over to the courier at the time of withdrawal.
  • CONTACT the DHL EXPRESS courier through the link in the email to schedule your pickup.

After verification of the integrity of the product (as per General Conditions of Contract), the cost of the item/s will be refunded.